One of the major barriers to independence and social participation for residents who are older, frail or younger with a disability, is difficulty accessing transport. Public transport may not be easily negotiated or within a convenient distance of your home and taxis can be costly or difficult to arrange. We understand also that although you may still drive, there are some destinations where because of traffic, parking or navigation problems, you may prefer not to drive yourself. Family and friends can often assist but this is not always an ideal solution.
Community transport is a means of filling the service gaps unable to be met by conventional public and private transport options. In addition to responding to the needs of the transport disadvantaged, community transport offers benefits such as personalised service, the convenience of door to door pickup and delivery, reliability and punctuality. Users of our community transport services consistently remark how it encourages a real sense of community and belonging and helps establish social bonds and friendships.
The City of Mitcham’s Community Transport service is available to residents who are older and frail or younger with a disability and are transport disadvantaged. The program is administered by Community Wellbeing Coordinators and run by volunteers, or in some cases by Council approved contractors or taxi companies. As well as enabling residents to carry out shopping necessary to their wellbeing, the Community Bus visits libraries. Personal Transport is available for medical, wellbeing and health care appointments.
Read on for details of our Community Transport services
The Community Bus is a door-to-door service that operates across the Mitcham Council area. It is funded jointly by Mitcham Council and the State and Commonwealth Governments. As well as providing services for residents who are older, frail or younger with a disability, the Community Bus can accommodate residents who live independently and are transport disadvantaged. Volunteers drive the buses and assist passengers with carrying shopping and entering and alighting from the buses. All our Community Bus volunteers are fully accredited, trained and have a good appreciation of the needs of older passengers. The City of Mitcham has two Community Buses, each seating up to 18 passengers. Both buses have a low step for ease of access and one has wheelchair access.
The buses provide a weekly shopping service to Blackwood, Mitcham, Pasadena and Castle Plaza Shopping Centres. They travel monthly to Westfield Marion and the Central Market. As well, they provide a monthly service to the Blackwood and Mitcham Libraries, so residents can select their own books and enjoy a cuppa. Staff and volunteers are available in the libraries to assist with locating and selecting books.
Regular passengers find that travelling on the Community Bus is a pleasant outing and an opportunity to socialise with fellow residents. A gold coin donation each way is requested.
Click here for the latest Community Bus Timetable.
Booking a seat on the Community Bus
You or your carer can register for community bus services by phoning the Coordinator on 8374 7791, or you may prefer to register through My Aged Care. The Coordinator will assess your transport needs and match them as closely as possible to the services available. Once registered, you can book your service (we request a minimum of two days in advance), or make regular bookings for your weekly transport needs of up to two journeys per week. For example, you may book one trip to your local shopping centre and another to your local library.
Travel on the Community Bus
Instructions and directions of the bus driver and volunteer helper must be followed at all times.
“The Community Bus is a life saver. I wouldn’t get out of the house without it. I love every minute of being on the bus and the volunteers are terrific. Without it, I would be stranded.” (Dawn, regular Community Bus passenger)
Personal Transport is available to residents of Mitcham who are older and frail or younger with a disability and their carers, who have difficulty accessing public or other means of transport. It is designed to assist with essential travel (such as to medical, therapy or wellbeing appointments). We have a dedicated team of volunteers who provide transport by private vehicle. You are are picked up from your home, taken to your required destination and then returned home again. Volunteers are fully trained and their vehicles are required to conform to Council specifications. As this is a personalised service, we take care to match our volunteers with residents as far as possible. In some circumstances Council approved contractors or approved taxi providers can supplement volunteer availability.
It is expected that the destination will be within or in close proximity to the Mitcham Council area. In cases where the destination is well beyond this or parking is challenging (for example some hospital outpatient departments), our volunteers or contractors can transport you one-way (thereby ensuring you arrive at your appointment on time), provided you are happy to use a taxi or make other arrangements for the return trip. If needed we can assist with a taxi trip home.
Fees per person (no charge to carers who accompany residents)
|Appointments within the Mitcham Council area||$5 each way|
|Appointments outside the Mitcham Council area||$8 each way|
Using Personal Transport Services
To ensure the availability of the service to as many eligible residents as possible, and the safety and security of passengers and drivers, the following applies:
- Use of this service is usually fortnightly or up to 26 trips per year unless negotiated otherwise. We can however accommodate short term weekly transport where someone has a special need, for example is recovering from surgery and requires more frequent medical visits.
- A maximum of three passengers per car is allowed for accompanying residents or carers.
- We ask that you provide at least three working days notice of your appointment.
- Volunteers, taxi drivers or contractors can provide low level assistance. If a higher level of support is required, our Coordinators can refer you to another provider.
Making a booking for personal transport
You or your carer can register for personal transport by phoning the Coordinator on 8372 8829, or you may prefer to register through My Aged Care
“It is good to know that when I ring I will be looked after. There are never any problems and the service is absolutely wonderful – the best thing ever.” (Nola, regular user of Personal Transport Services)
Community Wellbeing General Contact Details
|Contact Phone Number||8372 8888|