Home Care

 

A home that is safe, secure, clean and tidy is essential to your sense of wellbeing and independence.  We can assist through a range of services designed to take care of essential tasks that help you remain in your home, reassured that all is well. We can do this with you in a way that ensures you can safely continue those tasks you prefer to do yourself.

Our home and garden maintenance and home security and safety services are delivered by our team of trained Home Maintenance Officers, renowned for their friendliness, courtesy and professionalism.  As well as assessing your immediate maintenance requirements, they can consult with you on ongoing property needs, so as to minimise future emergencies as far as possible and assist you to plan ahead. 

You can also have yearly services placed as a regular booking and we will contact you when the service is due. Just let the team know what suits you.

Read on for details of our Home Care Services:

Home and Garden Maintenance

The Service

Home and Garden Maintenance provides basic maintenance and minor modifications to eligible residents, with the aim of helping you maintain your health, safety and independence in your home. Our Home Maintenance Officers deliver these services in most cases, or where the work requires a trade or specialist expertise, a Council approved contractor may be engaged. Services include maintenance tasks essential to ensuring home safety and security, but exclude cosmetic work such as garden landscaping, weeding etc.

What support is available?

  • Minor home maintenance
  • Minor home modifications (see the Home Security and Safety section for details)
  • Small plumbing jobs
  • Changing light globes
  • Installing battery operated smoke detectors and changing batteries
  • Safety gardening – up to 4 hours per year
  • Installing key safes
  • Gutter cleaning – once or twice a year
  • Rubbish and green waste removal – twice per year, maximum of two ute loads at one time

How long will I have to wait?

Services are provided within a timeframe of between two working days and up to three months, depending on priority. Waiting lists may apply for lower priority jobs.

Priority is assessed on a case by case basis, according to circumstances. Work that is essential and required to address a safety or security risk is given higher priority (for example trimming overhanging branches that pose a safety hazard).

Additional services

Council will subsidise the cost of work that requires a specialised tradesperson, additional equipment or technical expertise in cases where this work is considered essential and is required to address a safety or security risk. Such jobs may include plumbing or essential tree lopping. All subsidised work must be approved by Council prior to commencement. Subsidised services are carried out only by contractors fully approved by Council.



What services are not included?

Services do not include painting, planting, weeding, digging, lawn mowing, or any work that could be thought of as desirable, but not strictly necessary to maintain your home in a safe and secure condition. Work on hot water systems or air conditioning units in roof spaces is also not included. In cases where work required is outside our scope, we can provide information to help you find a solution.

How much does it cost?

Home maintenance fees

How do I apply?

If you are a new user of Home and Garden Maintenance Services, or haven't used these services within the past year, please contact My Aged Care, phone 1800 200 422.

If you have used Home and Garden Maintenance Services within the last year, please telephone the Coordinator on 8374 7724.

 

 

“I have been receiving home maintenance services for a few years now, mainly with trimming of large shrubs and cleaning gutters.  I cannot reach up to trim my shrubs myself now and climbing on a ladder to clean the gutters is beyond me.  It is always a delight to ring Frances when I need help and to know Dennis, Dominic or Austin will come to help me with the maintenance work, so I can stay in my home.” (Sue, a recipient of Community Wellbeing’s Home & Garden Maintenance Service) 

Home Security and Safety

The Service

The Home Security and Safety service provides assistance with the installation of main door and window locks (in limited numbers) and battery operated smoke detectors. Our Home Maintenance Officers are accredited by SAPOL to conduct basic home safety assessments, should you require this service.

Hand and grab rails, magnetic door catches and hand held shower heads can also be installed by one of Council’s approved contractors.

How long will I have to wait?

Services are provided within a timeframe of between two working days and up to three months, depending on priority. Priority is assessed on a case by case basis, according to circumstances. Waiting lists may apply for lower priority jobs. Work that is essential and required to address a high risk to safety and security, for example installation of hand rails, is given higher priority.

How much does it cost? 

Home Security and Safety fees

How do I apply?

If you are a new user of Home Security and Safety Services, or haven't used these services within the past year, please contact My Aged Care, phone 1800 200 422.

If you have used Home Security and Safety Services within the last year, please telephone the Coordinator on 8374 7724.

 

 

“We had grab rails installed in our shower and toilet and my wife Tina feels much safer now using them.” (John and Tina, recipients of Home Safety & Security Services)  

Home and Garden Maintenace Brochure

Domestic Assistance

The Service

Our Domestic Assistance Services can be flexible in regard to duration, frequency and the specific services provided. This is determined in consultation with you and takes into account your wellbeing and safety, as well as what you may prefer to do yourself.

Work is carried out by contractors who are fully approved by Council. All domestic assistance arrangements are individualised to suit your needs and circumstances. If you are able to carry out some tasks safely yourself, our contractor will work together with you.

Am I eligible?

General conditions of eligibility for Community Wellbeing services apply. If applying for domestic assistance you should meet the following additional criteria:

  • You live independently
  • You are unable to manage essential domestic duties safely yourself
  • You are not eligible for services from any other provider.
  • You have no other reasonable and immediate access to domestic assistance

What support is available?

Short term

Provides assistance to meet an immediate need for cleaning for a short period (around six visits), for example following illness, surgery, accident or when your carer (if you have one) needs respite. This service is to support you while you regain your independence. Most general household duties are included, for example vacuuming, mopping floors, cleaning bathrooms and toilets and laundry assistance.

Spring cleaning

A  spring clean often suits those who can manage on a day to day basis but would benefit from a thorough clean intermittently. Tasks include such things as high level dusting, window cleaning, cleaning out of cupboards and fridges.

Fixed term cleaning up to 12 months

A longer term arrangement can be made where the short term service is not quite adequate to support your transition to independence or when you are on a waiting list for a Home Care Package. The Coordinator will visit you at home to review your needs. Where your needs are expected to be ongoing, information about options for longer term assistance can be provided by My Aged Care (phone 1800 200 422).

How long will I have to wait?

There is usually no waiting period except at times of high demand.

What services are not included?

Personal care or meal preparation

How much does it cost?

 Domestic Assistance fees

How do I apply?

If you are a new user of Domestic Assistance Services, or haven't used these services within the past year, please contact My Aged Care, phone 1800 200 422.

If you have used Domestic Assistance Services within the last year, please telephone the Coordinator on 8372 8884.

 

 
 

“Because of problems with my eyesight and health, the Domestic Assistance Service is really appreciated and means a great deal to me.” (Joyce, a recipient of Community Wellbeing’s Domestic Assistance Service)

 Domestic Assistance brochure

Community Wellbeing General Contact Details

Contact Phone Number8372 8888
Email Addressmitcham@mitchamcouncil.sa.gov.au

 

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Contact:
City of Mitcham -ABN 92 180 069 793
131 Belair Road, Torrens Park SA 5062
T: +61 8 8372 8888 | F: +61 8 83728101
E: mitcham@mitchamcouncil.sa.gov.au
Last date modified: 2015-07-31T16:46:55
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