Community support continues

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Community support continues

Many of City of Mitcham’s Community Wellbeing programs and activities for residents who are older or living with a disability have been placed on hold since March due to COVID-19 restrictions.

During the past six months the team has adapted and modified services to keep vulnerable clients connected, safe, and supported through a challenging time.

The 80-strong volunteer workforce that is the backbone of Community Wellbeing’s service was placed temporarily on hold when the Community Bus and Social Group Activities were suspended.

Instead the team implemented increased hygiene, distancing, and safety practices.

What did we do?

  • More than 2,000 hours of contact, from weekly friendly phone calls to people living alone, to individual welfare checks, information, referrals and advocacy; connecting residents to organisations and services that could meet their needs.
  • More than 300 personal transport trips delivered by staff in the small bus, taking clients to medical appointments or urgent shopping.
  • More than 500 meals prepared by local caterer Stacks of Snacks and delivered by staff and four volunteers to the homes of residents who previously shared a weekly meal at Community Centres.
  • A range of jigsaw puzzles, knitting kits, puzzles, quizzes and/or info packed newsletters delivered to 380 residents registered for Community Wellbeing services.
  • Approximately 600 to 800 hours of service continued each month for 870 residents accessing subsidised domestic assistance or home maintenance from home support partner Southern Cross Care.
  • Library books and resources delivered to the homes of Community Bus Library Run members thanks to the Library Home Delivery Service.
  • Step-by-step support to register for shopping online, or temporary support from Southern Cross Care who provided care workers to shop by list on behalf of the resident.