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Volunteers reach out to isolated residents

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Volunteers reach out to isolated residents

City of Mitcham volunteers have stepped in to check on the welfare of older and isolated residents in the community.

Volunteers who previously spent time with residents at group activities and shared community meals at Mitcham’s Community Centres are missing their weekly catchups.

Instead they are now assisting Community Wellbeing staff to stay in touch with isolated group members with a phone call to beat the boredom and share a laugh or a memory. These calls ensure our residents feel connected and know they are valued. They also help monitor the need for any extra assistance required in their daily living.

In May, Community Wellbeing sent out information and activity packs to keep more than 350 older residents who have missed seeing their volunteers and staff members for more than four weeks informed and engaged.

The packs included a letter from Mayor Dr Heather Holmes-Ross, a teabag to make a cuppa while reading, and an update on Community Wellbeing’s services that have been modified to protect vulnerable members, volunteers and staff during the COVID-19 period. It also contained ideas for exercising safely at home, shared recipes to try using pantry staples, a Home Library Service brochure, and crosswords, puzzles and brain games.

More volunteers who are not in COVID-19 vulnerable groups will be joining the Community Wellbeing team this month, helping in new ways by delivering healthy meals and food hampers.

Caption: Volunteers Tracey (purple) and Kathy (blue top) are reaching out to older residents by calling for a chat.