Codes, Procedures and Policies

Apply for rate relief or discover information about Council services, immunisations and support to businesses in response to COVID-19

Codes and Charters

Code of Practice - Access to Meetings and Documents (PDF File, 360.6 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0031/91696/Code-of-Practice-Access-to-Meetings-and-Documents-24-April-2020-COVID-19-Annexure-A.pdf
Code of Practice - Meeting Procedures (PDF File, 486.2 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0021/92541/City-of-Mitcham-Code-of-Practice-Meeting-Procedures-Endorsed-17-December-2019-With-COVID-19-An.pdf
Customer Complaints Charter (PDF File, 67.1 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0019/90064/Customer-Complaints-Charter.pdf
Customer Service Charter (PDF File, 66.0 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0041/89969/Customer-Service-Charter.pdf
Elected Member - Code of Conduct for Council Members - Complaint Handling Procedure (PDF File, 502.3 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0016/92041/Elected-Member-Code-of-Conduct-for-Council-Members-Complaint-Handling-Procedure.pdf
Elected Member - Mandated Code of Conduct for Council Members (PDF File, 230.4 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0015/90123/Elected-Member-Code-of-Conduct.pdf
Volunteers Code of Conduct (PDF File, 196.2 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0017/90314/Code-of-Conduct-for-Volunteers.pdf
Customer complaints procedure (PDF File, 27.8 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0018/90108/customer_complaints_procedure.pdf

Employee Code of Conduct

is contained in Schedule 2A of the Local Government (General) Regulations 2013

Procedures

Complaint Handling Procedure - Code of Conduct for Council Members

Complaints Procedure

Policies

The City of Mitcham's policies contain statements of principle and requirements which have been formally resolved by the Council. Policies provide direction and guidance for action and decision-making.

These policies have been put into the following categories:

Community Relations

Development Control

Environmental Management

Human Resource Management

Information Management

Infrastructure

Legal Provisions

Property Management

Social, Cultural and Community Services

Strategic Management

Traffic Management

A-Z Policies

Access and Inclusion Policy (PDF File, 270.2 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0018/90225/Access-and-Inclusion-Policy.pdf
Anti Graffiti (PDF File, 866.7 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0028/89812/Anti-Graffiti-Policy-2014-.pdf
Asset Management (PDF File, 209.8 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0032/89924/Asset-Management-Policy.pdf
Banners and Signs (Temporary) for Local Functions (PDF File, 103.6 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0017/90161/Banners-and-Signs-Temporary-For-Local-Functions-Policy.pdf
Biodiversity (PDF File, 100.4 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0029/89804/Biodiversity.pdf
Budget Management Framework Policy (PDF File, 957.1 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0016/90115/Budget-Management-Framework.pdf
Building Audit Inspections (PDF File, 157.9 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0022/90292/Building-Audit-Inspections.pdf
Capital Funding of Major External Facilities and Projects Policy (PDF File, 122.0 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0023/90149/Capital-Funding-of-Major-External-Facilities-and-Projects.pdf
Caretaker Policy (PDF File, 274.2 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0033/89925/Caretaker-Policy.pdf
Commemoration / Naming (PDF File, 142.6 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0034/89791/Commemoration-Naming-Policy.pdf
Community Collections and Information Services (PDF File, 275.3 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0037/89794/Community-Collections-and-Information-Services.pdf
Community Gardens Policy (PDF File, 269.4 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0037/89974/Community-Gardens-Policy.pdf
Community Noticeboards - Conditions of Use (PDF File, 108.9 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0040/89977/Community-Noticeboards-Conditions-of-Use-Policy.pdf
Community Wellbeing Client Contribution (PDF File, 287.3 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0023/90446/Community-Wellbeing-Client-Contribution.pdf
Complaints Management (PDF File, 296.3 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0032/89825/Complaints-Management.pdf
Conditions for Use of Nature Strips/Verges (PDF File, 101.6 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0018/90360/Conditions-for-Use-of-Nature-Strips-Verges-Policy.pdf
Council Offices - Use of Mayor's Parlour and Committee Room (PDF File, 86.4 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0023/90347/Council-Offices-Use-of-Mayors-Parlour-and-Committee-Room-Policy.pdf
Customer Complaints Policy (PDF File, 112.7 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0033/89727/Customer-Complaints-Policy.pdf
Customer Service Policy (PDF File, 121.3 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0032/89690/Customer-Service-Policy.pdf
Development Act Delegations (PDF File, 261.7 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0019/90352/Development-Act-Delegations-Policy.pdf
Developments on Council Land (PDF File, 95.9 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0026/90368/Developments-on-Council-Land.pdf
Directional Signs (PDF File, 100.0 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0030/89832/Directional-Signs.pdf
Disposal of Assets (PDF File, 117.4 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0026/90197/Disposal-of-Assets.pdf
Driveways (PDF File, 518.4 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0031/89662/Driveways-Policy-2019.pdf
Efficiency and Effectiveness (PDF File, 267.5 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0019/90154/Efficiency-and-Effectiveness.pdf
Elected Member - Allowance and Support (PDF File, 306.7 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0028/90496/Elected-Members-Allowances-and-Support-Policy.pdf
Elected Member - Induction Training and Development (PDF File, 282.2 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0018/90243/Induction-Training-and-Development-for-Elected-Members.pdf
Elected Member - Informal Gatherings (PDF File, 343.3 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0010/200530/Informal-Gatherings-Endorsed-28-May-2019-COVID-19-Annexure-A.pdf
Elected Member - Records Management (PDF File, 140.7 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0018/90162/Records-Management-Elected-Members-policy.pdf
Elected Member - Use of Email (PDF File, 157.6 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0038/89696/Elected-Members-Use-of-Email-Policy.pdf
Election Signs (PDF File, 297.3 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0036/89973/Election-Signs-Policy.pdf
Environmental Improvement (PDF File, 92.5 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0031/89752/Environmental-Improvement-Operations-Organisation-Policy.pdf
Fences between Private and Council Property (PDF File, 88.3 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0022/90058/Fences-Between-Private-and-Council-Property-Policy.pdf
Financial Indicators and Measures.pdf (PDF File, 271.3 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0020/90335/Financial-Indicators-and-Measures-Policy.pdf
Flying of Flags (PDF File, 257.9 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0039/89787/Flying-of-Flags.pdf
Footpaths/Paving (PDF File, 102.3 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0034/89845/Footpaths-Paving-Policy.pdf
Gaming Machines (PDF File, 89.3 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0032/89834/Gaming-Machines-Policy.pdf
Grants (PDF File, 254.2 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0024/89520/Grants-Policy.pdf
Grass Cutting - Council Controlled Areas (PDF File, 89.8 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0039/89778/Grass-Cutting-Council-Controlled-Areas.pdf
Greening the Fleet Policy (PDF File, 91.0 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0037/89776/Greening-the-Fleet.pdf
Independent Review of a Decision Policy (PDF File, 609.3 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0031/89536/Independent-Review-of-a-Decision-Policy-and-Procedure.pdf
Internal Controls Policy (PDF File, 384.3 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0020/90182/Internal-Controls-Policy.pdf
Kerbside Numbering and Street Naming (PDF File, 98.8 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0039/89868/Kerbside-Numbering-and-Street-Naming-Policy.pdf
Lease of Council Houses (PDF File, 13.7 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0042/89979/16.07_lease_of_houses.pdf
Leasing and Licensing of Council's Sports Facilities (PDF File, 293.9 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0029/91379/Leasing-and-Licensing-of-Councils-Sports-Facilities-Policy.pdf
Legal Advice (PDF File, 89.2 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0037/89884/Legal-Advice-Policy.pdf
Media Policy (PDF File, 148.4 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0037/89497/Media-Policy.pdf
Mitcham Heritage Subsidy Policy (PDF File, 157.5 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0025/90286/Mitcham-Heritage-Subsidy-Policy.pdf
Mountain Bike Policy.pdf (PDF File, 117.1 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0035/89846/Mountain-Bike-Policy.pdf
Neighbourhood Watch Assistance Policy (PDF File, 86.5 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0015/90105/Assistance-to-Neighbourhood-Watch-Programmes-Policy.pdf
Objectives for Recreational Areas (PDF File, 87.6 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0021/90192/Objectives-for-Recreational-Areas.pdf
Olive Picking on Council Properties (PDF File, 84.2 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0027/89631/Picking-Olives-on-Council-Properties-Policy.pdf
Open Space Acquisition, Development and Disposal (PDF File, 103.5 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0035/89774/Open-Space-Acquisition,-Development-and-Disposal-Policy.pdf
Order Making (PDF File, 269.1 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0027/89820/Order-Making-Policy.pdf
Other Debtors Management Policy.pdf (PDF File, 320.5 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0025/90088/Other-Debtors-Management-Policy.pdf
Outdoor Dining (PDF File, 133.6 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0035/89828/Outdoor-Dining-Policy.pdf
Procurement (PDF File, 264.0 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0029/89570/Procurement-Policy.pdf
Protocols for Joint Council Projects Policy (PDF File, 85.1 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0019/90163/Protocols-for-Joint-Council-Projects-Policy.pdf
Prudential Management Policy (PDF File, 260.2 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0024/90186/Prudential-Management-Policy.pdf
Public Art Policy (PDF File, 267.3 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0036/89883/Public-Art-Policy.pdf
Public Consultation (PDF File, 334.4 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0037/89875/Public-Consultation-Policy.pdf
Public Interest Disclosure Policy (PDF File, 320.6 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0017/124460/Public-Interest-Disclosure-Policy.pdf
Rating Policy 2018/19 (PDF File, 357.6 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0023/90284/Rating-Policy.pdf
Re-Budgeting into Next Financial Year (PDF File, 1.9 MB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0024/91419/Re-Budgeting-into-Next-Financial-Year-Policy-endorsed-by-CEO-28-November-2019.pdf
Request for Services Policy (PDF File, 277.7 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0037/397783/Request-for-Services-Policy.pdf
Reserve Reinstatements (PDF File, 103.9 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0016/90016/Reserve-Reinstatements-Policy.pdf
Reserves - Special Use of Reserves and Sporting Facilities by Various Groups (PDF File, 101.2 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0022/90346/Reserves-Special-Use-of-Reserves-and-Sporting-Facilities-by-Various-Groups-Policy.pdf
Reserves Creekline - Additional and Development along the Sturt River, Minno and Brownhill Creeks (PDF File, 99.7 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0026/90665/Reserves-Creekline-Additional-and-Development-Along-the-Sturt-River,-Minno-and-Brownhill-Creeks-Policy.pdf
Reserves, Extension of (PDF File, 86.9 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0035/89963/Reserves-Extension-of-Policy.pdf
Reserves, Management of Woodland Using Watiparinga Procedures (PDF File, 87.7 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0016/90250/Reserves-Management-of-Woodland-Using-Watiparinga-Procedures-Policy.pdf
Reserves, Quarries in (PDF File, 89.1 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0035/89981/Reserves-Quarries-in.pdf
Resident Access to Properties along Public Roads (PDF File, 90.0 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0025/90358/Requests-for-Access-to-Properties-Along-Public-Roads-Policy.pdf
Residential Parking Permits (PDF File, 93.0 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0034/89926/Residential-Parking-Permits-Policy.pdf
Risk Management (PDF File, 261.7 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0037/89866/Risk-Management-Policy.pdf
Road Naming (PDF File, 126.7 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0038/89939/Road-Naming-Policy.pdf
Roadside - Significant Vegetation (PDF File, 91.9 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0021/90237/Roadside-Significant-Vegetation-Policy.pdf
Signage - Criteria for Sponsorship on Sporting Grounds (PDF File, 90.4 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0016/90133/Signs-Criteria-for-Sponsorship-on-Sporting-Grounds-Policy.pdf
Sponsorship and Donations Received by Council Policy (PDF File, 289.4 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0024/91374/Sponsorship-and-Donations-Received-by-Council-Policy.pdf
Street Lighting - Energy Efficiency (PDF File, 96.3 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0027/90288/Street-Lighting-Energy-Efficiency-Policy.pdf
Street Lights - Shading (PDF File, 87.1 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0016/90142/Street-Lights-Shading-Policy.pdf
Street Litter Bins (PDF File, 80.2 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0022/90139/Street-Litter-Bins-Policy.pdf
Trading Tables Policy (PDF File, 92.3 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0032/89609/Trading-Tables-Sites.pdf
Treasury Management Policy (PDF File, 278.1 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0030/89850/Treasury-Management-Policy.pdf
Tree Policy (PDF File, 129.4 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0030/89841/Tree-Policy.pdf
Unauthorised Use of Council Land (PDF File, 264.4 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0023/90329/Unauthorised-Use-of-Council-Land-Policy.pdf
Vandalism - Council Property (PDF File, 95.5 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0034/89674/Vandalism-Council-Property-Policy.pdf
Volunteer Policy (PDF File, 275.2 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0035/89945/Volunteer-Policy.pdf
Waste Management - Recycling (PDF File, 98.0 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0042/89889/Waste-Management-Recycling-Policy.pdf
Waste Management Policy (PDF File, 101.8 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0042/89799/Waste-Management-Policy.pdf
Water Use and Catchment Protection (PDF File, 96.3 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0035/89747/Water-Use-and-Catchment-Protection-Policy.pdf
Network and Software Use Policy (PDF File, 162.3 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0031/99634/Network-and-Software-Use-Policy.pdf
Emergency Management Policy (PDF File, 276.8 KB)

https://www.mitchamcouncil.sa.gov.au/__data/assets/pdf_file/0028/531847/Emergency-Management-Policy.pdf