Our Services

We want to let you know that we’re here for you. We’re working to keep our staff and our community as safe as possible and we’re checking on businesses in the area and supporting them to reduce face to face contact. We’re here for you, and if we support one another, we can get through this together.

Our priority is the health and safety of our community, volunteers and staff. We understand that there is significant focus on COVID-19 in the media and across our community – both for our residents and businesses, as well as our employees. With a range of different measures being implemented at the Federal, State and local level, it can be challenging to keep up to date on the facts of the virus and advice on our responsibilities in our community.

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Council is working to support ratepayers, businesses and community groups who are experiencing financial hardship due to the COVID-19 pandemic. We understand that many businesses have closed or have significantly reduced their trading hours. This has resulted in large numbers of people becoming unemployed and experiencing financial hardship nationally, and our residents and ratepayers are not immune to this.

We understand your concerns around reduced revenue, financial obligations, and management of employees, legal obligations, maintaining workplace health and planning around disruptions.

Ratepayers who are experiencing financial hardship as a result of the COVID-19 pandemic can apply to have your rates and charges payments deferred until 15 December 2020.

Eligible ratepayers, which include anyone on a commercial, industrial or other differential rate category, that have been impacted due to being closed by Federal or State Government COVID-19 directives can apply to have their quarter 4 rates waived.

Eligible ratepayers, which include anyone on a commercial, industrial or other differential rate category, that have been impacted by COVID-19 and are eligible for the Jobkeeper payment can apply to have 50% their quarter 4 rates (due now) waived and the other 50% deferred until December 2020.

Eligible properties include anyone on a commercial, industrial or other differential rate category, Other rate category includes properties such as clubs and community groups. Please refer to your rates notice to check your differential rate category.

Business rate relief is extended to tenants, who do not directly pay rates, with the agreement of their landlord that any deferral or rebate will be directly passed on to the tenant.

To be eligible, ratepayers (direct or indirect, such as tenants) must be :

  • Commercial ratepayers who have been required to close due to COVID-19
  • Commercial ratepayers eligible for the ‘JobKeeper’ payment
  • Non-commercial ratepayers eligible for the ‘JobSeeker’ or ‘JobKeeper’ payment
  • Any other ratepayer experiencing financial hardship due to income dropping by 15 per cent or more.

If you have had a loss of income due to the COVID-19 crisis and do not believe you can meet your upcoming rates payments, you can apply for a rates postponement on your rates.

Rates can be postponed until the 15 December 2020 and no penalties will apply during this period.  Payment for postponed rates can be made any time during this period but full payment will be required at the end of December.

Please complete the application for COVID-19 Rates Relief

All applications will be treated confidentially.

Our Civic Centre Customer Service Counter is open, you can come in and see us or call us on 8372 8888 or visit us at www.mitchamcouncil.sa.gov.au. We are also continuing to offer assistance and connections with our community in a variety of ways, including:

  • you can apply for rates relief
  • phone calls to vulnerable residents
  • streaming our children story time, wiggle and read and craft sessions so you're still able to connect with us.

The Civic Centre will accept cash and EFTPOS.

SA Health are providing regular updates about COVID-19 on their website and Facebook.

Council will continue to observe all directions and advice issued by the Federal and State Governments regarding COVID-19, as the health and wellbeing of our community is our highest priority.

The virus is spread through contact with droplets produced when an infectious person coughs or sneezes. As a consequence our behaviour is key to preventing spread of the virus and this involves taking personal responsibility, such as regular hygiene practices and social distancing.

South Australians have successfully slowed the spread of Coronavirus and it’s essential we sustain this good work as we interact with our family, friends and local businesses. Keeping a healthy physical distance between individuals is a necessary precaution we must continue to take. Physical distance of 1.5m is strongly encouraged where and whenever possible.

These measures are essential to prevent illness and protect all members of our community. Further information can be found here.

Front Counter at the Civic Centre

The front counter at the Civic Centre is open you can come in and visit us or contact us on 8372 8888, email mitcham@mitchamcouncil.sa.gov.au or via a feedback form.

The Civic Centre will accept cash and EFTPOS.

Development Services

The Development Services counter is open development applications can be lodged at the counter, via email to development@mitchamcouncil.sa.gov.au or by post addressed to City of Mitcham, PO Box 21, Mitcham Shopping Centre, TORRENS PARK SA 5062.

Building notifications can be lodged here via our website or via email. Email general queries here or call 8372 8888.

Community Wellbeing

Community Wellbeing services are continuing for residents over the age of 65 or under 65 living with disability. Those that have not changed throughout the COVID-19 period include:

  • Domestic Assistance
  • Home Maintenance
  • Home Modifications

Those services that continue with modifications to adapt to COVID-19 restrictions include:

  • Personal Transport – for those CHSP or SA HACC clients with no family or other supports to assist them, limited 1:1 personal transport is occurring in the People Mover for essential medical appointments or shopping
  • 1:1 social support via weekly friendly phone calls
  • Contact with Social Group participants via phone calls, activity kits, puzzles and quizzes
  • Weekly Social Knitting Groups are meeting for 2 hours at Blackwood (Monday) and Cumberland Park Community Centre (Tuesday)
  • Men’s Lunch Group members are independently meeting at a local venue to share lunch until such time as it is safe to recommence bus outings
  • Nutritious cooked meals are being home delivered for CHSP or SA HACC funded clients

Community Wellbeing services that remain suspended include:

  • Community Lunches and Social Groups run from the Cumberland Park Community Centre and Blackwood Community Centre
  • Community Bus services to both Library and shopping centres
  • ‘Out ‘n’ About’ bus outings

If you have questions or concerns regarding services or your volunteer role, please Community Wellbeing Coordinators Deb or Dennis, or talk to Sonja in the Community Wellbeing Team on 8372 8884.

Events

The following events have been postponed:

  • Neighbour Day BBQ competition

Volunteers

Some volunteer programs have recommenced. Registered Volunteers should speak to their program coordinator for specific information regarding their program or contact Lynne at lnorton@mitchamcouncil.sa.gov.au for information regarding new Volunteer roles.

Our waste and bin collection and recycling services continue as normal.

The Lynton Green Waste Facility will be open on its scheduled open days every first, third and fifth Saturday of the Month. Please remember to follow social distancing rules of 1.5 metres and hygiene practices and be aware that EFTPOS is the preferred option for payment. Thank you for patience and understanding as we work to slow the spread of COVID-19.

To view the calendar click here.

All outdoor playgrounds, exercise equipment and skate parks are open for play we encourage all visitors to our playgrounds to practice social distancing and good hygiene.

Drinking fountains and outdoor barbecues in our reserves and parks are open and operating.

We still encourage going to daily walks through our reserves and parks while practicing social distancing. View our trails here.

For further information, including maintenance and monitoring during extended periods of discontinued use, please refer SA Health.

Community Centres

Our Community Centres are now open and we are contacting all hirers to discuss their return to the facilities.

  • Programs suspended include:
    • Batch Cooking
    • Lunch Group and Activities
    • Colouring
    • Mahjong
    • Cumby Crew
    • Thursdays’ morning tea with the Orchestra
    • Knitting and Crochet
    • Tea and Toasties
    • Men’s Chat
    • English Conversation
    • Art with Koruna
    • Community Tai Chi

Community Shed is open

The Mitcham Local History Service is open

Mitcham Library Service

The Mitcham Memorial Library and Blackwood Library is open to browse the collection and borrow resources. Click here for our opening hours.

These events have restarted:

  • Storytime and Craft
  • Wriggle and Read

Our special events have been postponed and our programs have been suspended and some are now available online:

  • Toys and Talk
  • Tech times
  • iPad classes
  • Chess Group
  • Conversation and coffee group
  • French classes
  • Knitting and crochet
  • Rummy
  • Scrabble
  • Meeting Rooms

Our immunisation services will continue with additional health practices put into place to manage social distancing and staff at each clinic will manage people entering and exiting the building during the clinics.

To view the community clinic calendar click here.

  • It will cost members of the Community who do not qualify for the free influenza vaccine $20 per dose paid by debit or credit card.
  • Flu vaccinations are free for clients who are over 65 and those considered vulnerable. For more information on clinics and to see the criteria for vulnerable people click here.

Please note that the immunisation clinics scheduled at the Mitcham Memorial Library will now be held at the City of Mitcham Civic Centre, 131 Belair Road, Torrens Park until further notice.

Rate Relief for Local Businesses

Council has agreed to waive current quarter rates (May to July 2020) for businesses closed by State or Federal Government directives.

Businesses who remain open but have suffered a significant decrease in income and are eligible for Jobkeeper payments can apply to have 50 per cent of their fourth quarter rates waived, and the rest deferred until December 2020.

A key element of the package is that the waiver also extends to tenants, meaning a COVID-19 affected business can apply for the rebate or deferral if the landlord agrees to pass it on. This measure is designed to provide effective and targeted relief and is also set to benefit not-for-profit community groups who hire/run community halls and RSL Club facilities.

To apply complete the online form COVID-19 Rates Relief

COVID-19 Safe Principles for Business

The South Australian Government is gradually and carefully lifting restrictions imposed on business.

Businesses involved in a ‘Defined Public Activity’ must complete a COVID-Safe Plan. As of 29 June 2020 defined public activities include:

  • Onsite purchase and consumption of food or beverages (whether occurring in an indoor or outdoor area)
  • Sport (including sports training, fitness or recreation activities
  • Indoor public meetings
  • Ceremonies
  • Provision of personal care services
  • Provision of public entertainment
  • Provision of recreational transport
  • The operation of relevant licensed premises
  • The operation of a casino or gambling area
  • Auctions and inspections of premises for the purpose of sale or rental of any property
  • Driver instruction.

More information and a step-by-step online tool to create a COVID-Safe Plan is available here. You will also find here an online calculator to find out the maximum number of people you can accommodate in a space. If your business has seated/stationary areas (eg: dining, manicure stations, gym equipment), we suggest you do this calculation first and then consider where to position furniture or equipment so customers can maintain physical distance of 1.5m.

For more information visit the South Australian Governments ‘Recovery from COVID-19’ website. Council’s Environmental Health officer are available to assist with any questions and can be contact on 8372 8888.

Food Business Inspection Fees

Food business inspection fees and charges waived until 31 October 2020.

Council Own Property Fees

Lease, license fees and rent for council-owned property tenants waived for period of mandated closure; and

Australian Government Financial Stimulus for Small Business

$17.6 billion dollar stimulus package was announced that included cash flow assistance to help small and medium sized businesses. The South Australian Government has also announced emergency cash grants to assist small businesses.

The Australian Government is supporting Australian businesses during this time. Visit www.treasury.gov.au for up to date information on the financial support available for individuals and businesses.

Mental Health Support

It is normal to feel stress and worry when there is a health event happening in the community that is affecting people’s wellbeing, such as the coronavirus disease. Support can be found at www.headtohealth.gov.au/covid-19-support

Training

Council’s Food Safety Training Sessions are currently on hold.

Council’s Environmental Health Officers continue to be available to take your calls and assist with any questions. Please call 8372 8888 during 9am to 5pm for food safety advice and information.

Discover online food safety training, visit DoFoodSafely.

Food Safety Auditing

Our team of food safety auditors remain committed to monitoring and regulating high risk food audited premises during the COVID-19 restrictions phase. These businesses include Hospitals, Aged Care facilities and Child Care Facilities that offer services and accommodation to our most vulnerable people.

Businesses are encouraged to contact their food safety auditor for any questions regarding the process at this time.

City of Mitcham has set out to support the local economy and generate employment during the COVID-19 pandemic by bringing forward a range of projects earmarked for future years.

Council has identified $4,796,500 of projects that can begin immediately, including the replacement of four domestic waste trucks, road renewal and kerb reconstruction at Cashel Street and Quinlan Avenue, St Marys and new roofing and guttering at the Cumberland United Soccer Club rooms.

Also identified are $36,888,500 in projects that require funding from Federal or State Government. Council has already committed to the funding of $16m towards these projects and will appeal to the Premier and Prime Minister with an outline of the works and balance of funding required.

These include the Blackwood Community Hub and Waite St Reserve Activation ($20m), Unley Jets Club Redevelopment at Unley Oval ($2.15m) and Brown Hill Creek Storm Water Management Plan South Parklands Stage ($5.3m).

City of Mitcham Stimulus Projects – immediate start

Project Description / Value

  • Civic Centre – replace air conditioning units in Council Chambers Archive Store and Council Chambers, recoat panels on exterior curved wall – total $70,000
  • Lynton Depot – security system upgrade $45,000
  • Blackwood Lions Club roof renewal $3000
  • Blackwood Rotary Club switchboard upgrade $1,500
  • Mitcham Communtiy Centre kitchenette renewal $15,000
  • Mitcham Community Centre- demolish shelter in car park $10,000
  • Mitcham Community Centre – swipe card access $30,000
  • Mitcham Village Institute – hall flooring renewal $10,000
  • Mitcham RSL Clubrooms – switchboard upgrade $1,000
  • Cumberland Park Community Centre – modify doors for DDA compliance $15,000
  • Colonel Light Gardens Institute alarm and smoke detector, fascia/ gutter repairs $25,000
  • Mitcham Memorial Library – roof repairs to old section $15,000
  • Belair Community Centre – new gutter and downpipes $12,000
  • Cumberland United Soccer Club Rooms – roof and gutter renewal $26,000
  • AA Bailey Reserve Southern Suburbs Rugby Club rooms gas heater replacement - $2,000
  • Hawthorn Bowling Club storage shed roof renewal -  $6,000
  • Manson Oval Bellevue Heights Tennis Club – replace eastern verandah and shelter - $35,000
  • Cashel St, St Marys – road renewal and kerb reconstruction $1,010,000
  • Quinlan Ave, St Marys - road renewal and kerb reconstruction $620,000
  • City of Mitcham four domestic waster truck replacements - $1,745,000
  • Main Rd, Blackwood, footpath renewal, new kerb, stormwater upgrade, upgrade East Terrace/ Main Road intersection, upgrade Red Road/ Hillside/ Main Road intersection, park furniture and renewals in Blackwood Forest Recreation Park reserve $800,000
  • Wattlebury Road, Barrens Reserve, Wesley Street, Mitcham – renewal of footpath and streetscape $300,000

Total Value: $4,796,500