On our Facebook pages we welcome and encourage users to post content, whether your thoughts, questions, comments, photos or other content, as long as it relates to the City of Mitcham and Council business.

On Twitter and Instagram, we also encourage the community to use our handle @CityofMitcham in any tweets or posts.

When using City of Mitcham's social media accounts, it is expected that all users will be familiar and adhere to these guidelines.

It is expected that users will behave in an appropriate and respectful way and not publish any content that is considered defamatory or inappropriate.

If a user does not use Council social media accounts as expected, City of Mitcham reserves the right to remove any inappropriate posts or block a user in order to maintain a safe and respectful online community.

Examples of inappropriate or irrelevant posts that will be removed, includes content that is:

• Racist, sexist or sexual,
• Threatening or abusive,
• Harassing or bullying,
• Offensive, obscene or contains profanity,
• Spam, junk or advertising,
• Derogatory or defamatory,
• Unlawful or discriminatory,
• Not respecting another's privacy,
• Containing personal, confidential, or copyright information,
• Political or lobbying,
• Relating to a third party that is not affiliated or connected with the City of Mitcham,
• Not relating to the City of Mitcham and council business.
• Not suited to a community of all ages, or
• Any other content that City of Mitcham deems as inappropriate or irrelevant to its community.

If you find a post on any City of Mitcham social media account to be inappropriate or offensive in any way, please contact us so that we can review the post.

You are more than welcome to make an enquiry on Facebook, Twitter or Instagram, however please be aware of the following when expecting a response.

• While City of Mitcham is aware that social media is an ongoing communications channel with activity outside of standard business hours, due to resourcing, enquiries will only receive a response during the City of Mitcham business hours of 9am to 5pm Monday to Friday.
• As other communication methods are only monitored in business hours, this maintains fairness to the entire City of Mitcham community so that everyone - online or not - is responded to in a fair and equal manner.
• In exceptional circumstances, some posts, including inappropriate content, may be responded to outside of business hours at the discretion of the City of Mitcham.
• We will aim to reply to your enquiry as soon as possible from the time your enquiry is posted, ideally on the same business day, otherwise within 24 hours Monday to Friday.

Please be aware that unless posted by the City of Mitcham, any content published on Council's Facebook pages or including the @CityofMitcham Twitter or Instagram handle, may not represent the views of the City of Mitcham, and the City of Mitcham does not endorse, authorise or support the content.