The City of Mitcham is located in South Australia, just 10 minutes from the CBD of Adelaide. Its boundary stretches from Cross Road to the north; to the Sturt River in the South; from Mount Barker Road in the east; to South Road in the west to comprise an area approximately 71.5 square kilometres.
The City of Mitcham takes in the surburbs of Bedford Park, Belair, Bellevue Heights, Blackwood, Brownhill Creek, Clapham, Clarence Gardens, Colonel Light Gardens, Coromandel Valley, Craigburn Farm, Cumberland Park, Daw Park, Eden Hills, Glenalta, Hawthorn, Hawthorndene, Kingswood, Leawood Gardens, Lower Mitcham, Lynton, Melrose Park, Mitcham, Netherby, Panorama, Pasadena, Springfield, St Marys, Torrens Park, Upper Sturt, Urrbrae and Westbourne Park.
The City of Mitcham is committed to providing quality Customer Service. If you have a question, would like to request a service, report an issue or provide feedback about City of Mitcham services, here’s how you can contact us.
Click and Connect
Do you need to report an issue or request a service? We’ve made it easier for you to connect with us online. Our new online forms help provide us with information we need to respond to your request or issue as quickly as possible. Visit our Click and Connect page.
To follow up on a request you made earlier just use the link provided in the SMS or email you received or give us a call on 8372 8888.
If you need to make a payment you can do that on our Payment page.
- General enquiries: 8372 8888, Monday to Friday, 9 am to 5 pm (excluding public holidays)
- Emergencies (after hours 24/7): 8372 8888 will connect you to a service
- If you’re deaf, hard of hearing or have a speech impairment, you can contact us through the National Relay Service. You'll need to provide our phone number, 8372 8888.
Visit our customer service centre Monday to Friday 9am to 5pm
- Civic Centre, 131 Belair Road, Torrens Park
Visit a library service desk:
Write to us:
- City of Mitcham, PO Box 21, Mitcham Shopping Centre, Torrens Park SA 5062
If you have an invoice for Council please direct it to firstname.lastname@example.org
Development and Building
The City of Mitcham is committed to providing quality Customer Service. We therefore invite and value your comments and feedback as an opportunity to continually improve our service.
All suggestions and complaints are opportunities for us to do things better.
The City of Mitcham has a Complaints Management Policy which explains the complaint resolution process and the principles we apply when managing your complaint.
The complaint process incorporates the following steps in order;
- We ask that you make contact with the staff member you dealt with to immediately address your concerns and advise of the outcome.
- Should this investigation still not provide an acceptable resolution, the complaint may be escalated to an independent review of a decision pursuant to the Local Government Act. This has a separate policy position and process with the details provided below.
- Should this initial contact not provide an acceptable resolution, the complaint is then escalated within the department to a senior officer whom investigates the matter further and advises of the outcome.
Please provide your feedback through our Complaints, compliments and suggestions form or by phone (08) 8372 8888.
If you would like to request a review of a decision of Council, having had your complaint dealt with by the initial officer or Senior officer within the department you were liaising with, please visit Review a Decision of Council.
If having gone through all the above steps you remain unsatisfied with the outcome, the matter can be referred to the South Australian Ombudsman at their make a complaint website.
The South Australian Freedom of Information Act 1991 (the FOI Act) gives members of the public a legally enforceable right to access documents, subject to some restrictions. This right applies to documents held by Council. Accordingly it is important to be aware that the confidentiality of complaints cannot be guaranteed in order to comply with Council policy or its obligations under the Freedom of Information Act 1991 and the State Records Act 1997, complaints may be monitored, accessed or released by authorised staff. Complete the State Records Freedom on Information (FOI) enquiry form to request documents.