Find out how you can pay your rates, when to expect your rates notice, learn about our rate capping scheme, and how we use your rates to provide services to our community.
How to make a payment
You can pay your rates through our online portal. You’ll just need to enter your assessment number so we can identify your rates payment (you can find your assessment number on the top right side of your rates notice).
You can also pay your rates via:
FlexiPay - Flexible Rates Direct Debit Payment
If you’d like more flexibility with your rates, you can set up a FlexiPay payment plan to spread your payments across the year. To get started, have your latest rates or overdue notice ready, then visit the FlexiPay portal and enter your eNotices reference number and contact details. You can choose to pay weekly, fortnightly or monthly and select a start date that suits you. Your payment amounts will be calculated to pay your rates in full by 15 June and will be debited automatically. Make sure you set up your plan before your current instalment due date and pay your balance in full by 15 June. As long as you keep up with your agreed payments, no fines or interest will apply. If the standard options don’t suit your situation, you can request a customised payment arrangement.
Apply for FlexiPay payment plan
Australia Post
Take your notice to any Post Office that offers one stop bill pay.
Telephone
Call the automated phone payment system on 1300 276 468 and quote Biller Code 3186. You’ll need your assessment number (on the front of the notice), the amount you need to pay and your credit card.
Bpay
You can find our Bpay biller code and reference numbers on your rates notice. Get in touch with your bank if you want to pay by cheque, savings or credit card.
Centrepay
If you get payments from Centrelink, you can pay your bills using Centrepay. Your rates will be taken out of your Centrelink payment before it hits your bank account. The minimum payment is $10 per fortnight.
To use Centrepay, get in touch with Centrelink on your normal payment number, register online, or get forms from us.
Make your cheque payable to: City of Mitcham and mark ‘not negotiable'. Mail your payments (with the tear-off slip attached) to City of Mitcham, PO Box 21, Mitcham Shopping Centre, Torrens Park, SA 5062.
In person
Take your rates notice to our customer service centre at City of Mitcham, 131 Belair Road, Torrens Park. You can pay by cash, EFTPOS and credit card.
It’s important to know
- You need to make sure our civic centre gets your payment on or before the due date to avoid fines;
- If you can’t pay your rates because you’re facing difficulty, you can get help. Call 1300 133 466. We can give you some more options for payment;
- We only take Visa and Mastercard. We don’t accept charge cards (Diners Club and American Express).
When rates are due
We send your rates notice quarterly (September, December, March and June). We’ll discount your bill by 1% if you pay the full year's rates by September’s due date.
If you’d like us to email your rates notice, head here. You’ll need your eNotices reference number from your latest rates notice. You will find this number in the Go Green. Go Electronic box on the front of your notice. Don't forget the eNotices reference number is different from the assessment number used to make payments.
Read our 2026/2027 rating policy
The rate capping scheme
We’ve extended the rate capping scheme to help people who would’ve otherwise gotten a rate increase over 12.5%. We’ll automatically rebate eligible ratepayers, but if can’t find your rebate on your rates notice and you think you’re eligible, call 1300 133 466 or enquire online.
Extension or payment plan for your rates
If you are experiencing difficulty in paying your rates please contact us through our online portal to ask for an extension or payment plan for your rates.
Postponing your rates for seniors
If you have a State Seniors Card, you may be able to postpone part of your council rates.
To be eligible, you must:
- live in the property as your main home
- own the property by yourself or with your spouse or domestic partner
- have no other person listed as an owner
- pay at least $500 of your annual rates.
Interest is charged on the amount you postpone.
You’ll generally need to pay the postponed rates and interest when the property is sold or transferred. You can choose to pay them earlier.
To apply or find out more, call us on 1300 133 466.
Your rates help fund essential services
We use the money from your rates to provide services to our community like:
- Fixing roads
- Repairing and maintaining footpaths
- Stormwater drainage
- Bin and recycle pick-up
- Maintaining our parks, gardens and buildings
- Street lights and cleaning
- Libraries
- Animal control
- Planning and enforcing local laws
We’ll use our increased rates income for:
- Maintaining our city’s infrastructure (roads, footpaths and stormwater systems)
- Building new footpaths
- Improving our stormwater infrastructure
- Delivering on our trails strategy
You can learn more about our rating process and legislation by reading the local government’s four fact sheets.
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