If you’ve got a question, need to request a service, report an issue, or give us feedback, here’s how you can get in touch with us.
Call, visit or mail us
If you have an enquiry, you can call us on 1300 133 466 Monday to Friday 9am to 5pm (excluding public holidays). If you have a serious or life threatening emergency, call 000. For all other emergencies, find out how we respond to emergencies.
If you are deaf, hard of hearing or have a speech impairment you can contact us through the National Relay Service. You'll need to give them our phone number, which is 1300 133 466.
Visit our Customer Service Centre at the City of Mitcham Civic Centre, 131 Belair Road, Torrens Park. We’re open Monday to Friday from 9am to 5pm (excluding public holidays).
Write to us at the City of Mitcham, PO Box 21, Mitcham Shopping Centre, Torrens Park, SA 5062 or drop your letters into our mailbox at the entrance doors outside the City of Mitcham Civic Centre.
Report an issue or request a service
You can report an issue or request a service here
If you need to follow up on a request or issue use link provided in the SMS or email you received, or give us a call on 1300 133 466.
Development and building enquiries
These need to be lodged through the State Planning Portal. If you have a question about building and development, fill out a development enquiry form.
Rates, payments and invoices
Learn about rates, or make a payment.
For all rates enquiries, please email mitcham@mitchamcouncil.sa.gov.au
If you need to send us an invoice, email it to accountspayable@mitchamcouncil.sa.gov.au
Get in touch with your Council Members
You can contact your Council Members to help you address issues or resolve concerns. Your Ward Councillors are your best first point of contact.
Find out what ward you live in and Council Members contact details
Make a complaint, compliment or suggestion
You can make a complaint, compliment or suggestion here or give us a call on 1300 133 466.
Your suggestions and complaints create ways for us to do things better. Our complaints management policy shows how we resolve complaints and the principles we use to manage your complaint.
Our complaint process follows four steps.
- You should get in touch with the staff member you dealt with so they can address the problem and keep you updated on the outcome.
- If we haven’t given you an acceptable resolution, you can escalate your complaint to an independent review. This has a different policy position and process (find details below).
- If your first contact doesn’t give you an acceptable solution, we escalate your complaint within the department to a senior officer. They’ll look into the matter further and let you know the outcome.
If you’d like to request a review of one of our decisions, and the initial officer or senior officer has dealt with your complaint, please visit Review a Decision of Council.
If you’re still unsatisfied with the outcome, you can get in touch with the South Australian Ombudsman at their make a complaint website.
Make a Freedom of Information request
You can request access to documents held by Council (subject to some restrictions) under the Freedom of Information Act 1991 (FOI Act).