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Report an issue or request a service

Do you need to report an issue or request a service? We’ve made it easier for you to connect with us online. Our online forms help provide us with information we need to respond to your request or issue as quickly as possible.

Click and Connect with us!

To request a service or report an issue use the links below. To see all the options, click on the down arrow for each request category. When you lodge your request we’ll contact you via SMS or email to help you keep track of your request. If you matter is urgent or dangerous please call us on 1300 133 466.

To follow up on a request you made earlier just use the link provided in the SMS or email you received or give us a call on 1300 133 466.

Animal noise complaints including barking dogs

Animal payment refund

Bee or wasp removal

Dead animal on Council land

Dog bag dispenser

Dog or cat attack or harassment

Dog or cat registration assistance

Other animal issues

Review of an animal fine

For more information visit our Animals page.

Bins, Waste and Recycling

Additional bin(s)

Damaged, stolen or replacement bin

Missed bin collection

New bin(s) (for new residents)

Rubbish or littering complaint

General enquiry about bins or waste services

For more information visit our Bins, Waste and Recycling page.

Citizenship Ceremonies

Community centre enquiry

Events in the City of Mitcham

Home library service

Library enquiry

Library programs

Suggest an item for the library to add to its collection

Book a Library Tech Time Session

Enquire about social groups or individual support for residents 65+

Enquire about transport assistance for residents living with a disability or residents 65+

Application to Place a Banner on Council Land

Council Buildings and Facilities

Maintenance or cleaning of council buildings and facilities

Leases with the City of Mitcham

Mitcham General Cemetery enquiry

Application to Place a Banner on Council Land

For more information visit our Council Buildings and Facilities page.

Footpaths and Stormwater

Construction works enquiry (Council roads, footpaths and drains)

Footpath cleaning or sweeping request

Hazardous or damaged footpath

New footpath or stormwater drain

Ongoing flooding issue

Stormwater drain maintenance

Verge mowing, weed control and maintenance

For more information visit our Footpaths and Stormwater page.

Parks, Reserves and Trails

BMX and Jump tracks maintenance

Commemorative plaques

Community Land Management Plans (CLMP) or Community Land Register enquiry

Filming on Council land

Hiking and mountain bike trails maintenance

Holding an event on Council land

Illegal use of Council land (camping or encroachments)

Issue with a creek

Lighting issue at a park, oval or reserve

Park furniture and BBQs maintenance

Park or reserve maintenance

Playground feedback or request a new playground

Playground maintenance

Purchasing a portion of Council land

Sporting oval hire

Temporary Vehicle Access to Council Land

Enquire about existing sporting club use of ovals, parks or reserves

For more information visit our sports and recreation page.

Planning, Building and Development

Find out the Bushfire Attack Level for your property

Find out the status of a development application

Get advice about your development plans or proposals prior to lodgement

Make a development enquiry

Notify Council of a liquor licence application

Organise a meeting with a planner or builder

Unauthorised or dangerous structural or land issues

Request to View / Copy Development Documents

For more information visit our build and develop page.

Food safety complaint or food establishment issue

Health issue or concern

Immunisation enquiry

Notify Council of a new food business or change to a food business

Food or food business enquiry

General health enquiry

Public and Environmental Issues

Air or water pollution

Burn in the open permit

Bushfire hazard (overgrown grass)

Electric vehicle charging

Noise complaint

Other sustainability or climate enquiries

Solar panels and batteries

Unsightly property (hoarding etc.)

Direct debit for rates

Notify Council of a deceased property owner

Notify us to change details on your rates notice

Request a copy of your rates notice or proof of ownership

Request a refund of your rates

Request an extension or payment plan for your rates

Request contact details of the owner of a property in the City of Mitcham

For more information visit our rates and how to pay them page.

Roads and Traffic

Council road maintenance (e.g. potholes or faded road lines)

Kerb or gutter maintenance

New road sign, line marking or parking controls

New road, kerb or bus shelter

Road sign maintenance

Street furniture (e.g. bus stops, bollards or fencing)

Street lighting issue

Street sweeping

For more information visit our roads, footpaths and stormwater page.

Fallen tree or tree branch

New tree planting

Overhanging vegetation from a private property

Tree cut down without Council approval

Tree removal or maintenance

For more information visit our Tree maintenance page.

Graffiti removal

Illegal signage or advertising

Request a graffiti removal kit

Vehicles and Parking

Abandoned vehicle

Appeal a Council issued parking fine

Illegal or unsafe parking

Request a photo from your parking fine

Apply for a residential parking permit

Temporary parking restrictions request

For more information visit our Traffic, vehicles and parking page.

Fire and emergency services

Can't find the form you are looking for? Fill in this general enquiry form and we will find the right team to respond to your request.