The City of Mitcham's Community Wellbeing team offers a range of services to facilitate the ongoing wellbeing and independence of older and vulnerable people so that they can continue to live in their homes and participate actively in the community for as long as possible.
Tailored services can be arranged and delivered by a team of professional coordinators, staff, trained volunteers, and Council approved contractors. Keeping up with activities in and around the home and in the community contributes to optimum health and wellbeing. The services offered by the City of Mitcham have this focus and include:
- Domestic Assistance
- Home Modifications
- Home and Garden Maintenance
- Social Support Programs
- Meals at Community Centres
- Transport Services
For further information regarding our social programs and transport services, please click here.
Domestic assistance, home modifications, and home and garden maintenance services are now delivered by Southern Cross Care on our behalf. Please contact Southern Cross Care directly on the City of Mitcham residents' hotline: 1800 713 165 for service enquiries. More information can be found here.
Community Wellbeing services are jointly funded by the Department of Health as part of the Commonwealth Home Support Program (CHSP), Department of Human Services as part of the SA Home and Community Care Program (SA HACC), and the City of Mitcham. To view the Schedule of Fees Summary for all Community Wellbeing services, please click here.
We value our residents' right to confidentiality and privacy. Please see our privacy statement for a summary of how we collect, use, exchange, and store personal information.
My Aged Care
My Aged Care is the Australian Government's starting point on a person's aged care journey. For residents 65 years of age and over contacting My Aged Care is the first step in gaining access to a range of subsidised services. Please visit the My Aged Care website for more details or contact them directly on 1800 200 422.
Services During COVID-19
Some of Community Wellbeing services have been suspended during the COVID-19 pandemic, however, some have continued on or have been modified to meet changing requirements.
Those that have not changed throughout the COVID-19 period include:
- Domestic assistance by Southern Cross Care (includes shopping by list for clients).
- Home & garden maintenance, and home modifications by Southern Cross Care.
The services that continue or have returned with modifications to adapt to COVID-19 restrictions are:
- Community bus services - Currently only essential trips to local shopping centres for transport disadvantaged residents. Restricted number of residents per bus to enable appropriate social distancing. Masks are worn by drivers and helpers and are strongly encouraged for clients.
- Personal transport for vulnerable clients registered with Community Wellbeing; 1:1 transport in the People Mover to essential medical appointments or bank/chemist/shopping if no other options are available. Masks are required for drivers and clients.
- Weekly social groups such as 'Knit and Natter' at Blackwood Community Centre (Monday) and Cumberland Park Community Centre (Tuesday); as well as monthly men's lunch groups.
- Social support and welfare phone calls for social and transport group members. Activity kits and puzzles are also delivered.
- Information, advocacy, and referral for vulnerable residents (over 65, under 65 with disability).
- Nutritious cooked meals delivered to CHSP and SA HACC funded clients.
Community Wellbeing Services temporarily suspended:
- Community bus services to the Mitcham and Blackwood Libraries and shopping centres outside of the City of Mitcham.
- Some individual and group face-to-face activities such as friendly home visits and walking groups.
- Community bus outings and day trips.
- Community lunches at the Cumberland Park Community Centre and Blackwood Community Centre.
The provision of services, current as of 7 December 2020, is subject to the changing conditions and restrictions of the pandemic. We continue to communicate with and keep our clients up to date.
If you have questions or concerns regarding services please contact Sonja in the Community Wellbeing Team on 8372 8884.
Please go to the 'Our Services' page for information on all of City of Mitcham's services.
Do You Have a Concern?
Community Wellbeing does our best to provide quality services to our residents, but issues can occur. Making a complaint or giving us your feedback is not ‘being difficult.' Complaints are important as they help us improve the quality of services we provide to you or the person you are advocating for.
If you feel comfortable, we encourage you to raise any concern with our staff first as this is often the best way to quickly resolve an issue. We have a complaints system in place and staff who are dedicated to resolving issues with respect and care.
If this doesn’t work or you don’t feel comfortable, the Aged Care Quality and Safety Commission can support you to resolve your complaint. They provide a free service for anyone to raise a concern about the quality of care or services provided to people receiving Australian Government funded aged care. Visit the Aged Care Quality and Safety Commission to learn more about how to lodge a complaint or give feedback about a service.
Responding to High Risk Vulnerable People
The Southern Services Reform Group have created a resource guide to assist in responding to high risk vulnerable people. The guide (adapted from the Eastern Collaborative Project Resource Guide) also provides contact details for emergency services and relevant service providers. Click here to view the guide.